Privacy Policy

Information We Collect

When you interact with this website, submit our forms, contact us, or book our services, Redhead Scrub Club LLC dba Classy Maids collects the following categories of personal information:

• Contact information, including your first name, last name, email address, and phone number;
• Property and service details, including property type, number of bedrooms and bathrooms, square footage, property address or subdivision, service type requested, and service location;
• Scheduling preferences, including cleaning frequency, turnover schedules, and guest check-in and check-out times;
• Property access instructions you choose to provide, such as entry or lockbox details;
• Communication records, including emails, SMS messages, and customer service interactions;
• Payment information, when applicable, processed through secure third-party payment processors;
• Technical information automatically collected when you visit the Site, including IP address, browser type, device type, operating system, referring URLs, pages viewed, and timestamps.

We only collect information that you voluntarily provide or that is automatically collected through standard website analytics.

How We Use Your Information

Redhead Scrub Club LLC dba Classy Maids uses the personal information we collect for the following purposes:

• To communicate with you about cleaning quotes, scheduling, visit reminders, and service updates;
• To process quote and service requests for rental turnover, commercial, and residential cleaning;
• To send SMS text messages to phone numbers you have provided and for which you have given express consent;
• To respond to inquiries, support requests, and customer service issues;
• To process payments and maintain billing records;
• To improve the Site, our services, and the customer experience;
• To comply with legal obligations and protect the rights, safety, and property of Redhead Scrub Club LLC dba Classy Maids, our customers, and the public.

We will not sell or rent your information to anyone. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.

SMS Communications

Redhead Scrub Club LLC dba Classy Maids may send you SMS text messages related to quote follow-ups, appointment scheduling, cleaning visit reminders, turnover completion notifications, and service updates after you have provided consent through the form on https://www.classymaidsllc.com/contact. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or unsubscribe at any time. Reply HELP for assistance.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your Access To And Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number listed in the Contact section:

• See what data we have about you, if any.
• Change, update, or correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

Cookies, Tracking Technologies, And Analytics

This website uses cookies and similar tracking technologies to improve user experience, analyze site traffic, and understand how visitors interact with the Site.

A cookie is a small piece of data stored on a site visitor's device by their web browser. Cookies are used on this Site to:

• Recognize repeat visitors and remember preferences;
• Track aggregate website usage patterns through analytics tools (which may include third-party services such as Google Analytics);
• Improve site performance and the user experience;
• Support form submissions and session management.

Usage of cookies is not linked to personally identifiable information unless you provide that information voluntarily. You may disable cookies in your browser settings.

Some of our business partners (such as advertisers and analytics providers) may also use cookies on our Site. We have no access to or control over these third-party cookies.

Data Security Practices

Redhead Scrub Club LLC dba Classy Maids takes reasonable precautions to protect the personal information you submit, both online and offline.

• Sensitive information is encrypted in transit using industry-standard SSL/TLS encryption.
• Personal information is kept on secured servers in controlled environments.
• Access to personally identifiable information is restricted to employees and contractors who need it for a specific job function and are bound by confidentiality obligations.
• We maintain physical, electronic, and procedural safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure.

Notification Of Changes

We may update this privacy policy from time to time. The effective date at the top of this page reflects the date of the most recent revision.

Other Provisions As Required By Law

Please take special notice of the California Online Privacy Protection Act (CalOPPA), which includes a disclosure requirement for "Do Not Track" signals.

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